Table of Contents
Introduction
If you’re looking to close your Paytm FASTag account, you’re in the right place. Whether you’re switching to another provider, no longer using your vehicle, or have other reasons, this guide will walk you through the process step-by-step. But first, let’s understand what Paytm FASTag is and why it’s important to close it properly.
What is Paytm FASTag?
Paytm FASTag is a simple and efficient way to make toll payments directly from your Paytm wallet. It’s a prepaid RFID tag that you stick on your vehicle’s windshield, allowing you to pass through toll plazas without stopping for cash transactions. The benefits of using FASTag include faster transit through tolls, convenience, and discounts on toll payments.
Reasons to Close Paytm FASTag
There can be various reasons why you might want to close your Paytm FASTag:
Switching to another provider: You might find better offers or services from another FASTag provider.
No longer using the vehicle: If you’re selling your vehicle or it’s no longer in use, closing the FASTag is essential.
Other personal reasons: You might have other personal or financial reasons for closing your account.
Prerequisites Before Closing
Before you proceed with closing your Paytm FASTag, ensure you have completed the following steps:
Clear any outstanding balance: Make sure there are no pending toll payments.
Deactivate linked accounts: If your FASTag is linked to multiple accounts or vehicles, ensure they are deactivated.
Gather necessary information: Keep your FASTag number, vehicle registration details, and any other relevant information handy.
Step-by-Step Guide to Close Paytm FASTag
1) Online Method
Logging into your Paytm account
- Open the Paytm app or website.
- Log in using your credentials.
Navigating to the FASTag section
- Go to the ‘FASTag’ section under ‘Manage Accounts’ or ‘My Services.’
- Select the FASTag you wish to close.
Initiating the closure request
- Click on ‘Close Account’ or a similar option.
- Follow the prompts to confirm your request.
- Submit the closure request.
2) Customer Support Method
Contacting Paytm customer support
- Call Paytm customer support or use the live chat feature.
- Provide your account and FASTag details.
Providing necessary details
- Inform the support representative that you wish to close your FASTag account.
- Provide the required information, such as FASTag number and vehicle details.
Confirming the closure
- Confirm the closure request with the representative.
- Note down any reference number or confirmation details provided.
What Happens After You Close Your FASTag
Refund of balance: Any remaining balance in your FASTag account will be refunded to your Paytm wallet.
Deactivation of the tag: Your FASTag will be deactivated, and you will no longer be able to use it for toll payments.
Notification of closure: You will receive a notification confirming the closure of your FASTag account.
Common Issues and Troubleshooting
Problems with closing request: If you encounter issues while initiating the closure request, try contacting customer support for assistance.
Delays in refund: Refunds might take a few days to process. If there’s a delay, check with customer support.
Contacting support for unresolved issues: For any unresolved issues, keep contacting Paytm support until they are resolved.
Alternatives to Closing Paytm FASTag
Temporary deactivation: If you don’t want to permanently close your FASTag, consider temporarily deactivating it.
Transferring FASTag to another vehicle: You can transfer your FASTag to another vehicle if needed.
Impact on Your Account and Vehicle
Changes in account status: Your Paytm account will no longer have the FASTag service active.
Impact on vehicle’s toll usage: Your vehicle will not be able to use the FASTag lanes at toll plazas.
Conclusion
Closing your Paytm FASTag is a straightforward process if you follow the steps outlined above. Whether you’re moving to a different provider or no longer need the FASTag service, ensuring you complete all prerequisites and understand the implications will make the process smooth and hassle-free.
How long does it take to close Paytm FASTag?
It typically takes a few days for the closure process to be completed and for you to receive a confirmation.
What if I sell my car with an active FASTag?
If you’re selling your car, you should close your FASTag account to prevent the new owner from using it
Can I reopen my FASTag account?
No, once closed, you cannot reopen the same FASTag account. You would need to apply for a new FASTag.
Can Paytm FASTag be transferred?
FASTag cannot be transferred to the other party.